HYI COLLECTION — Return & Refund Policy

At HYI Collection, we take great pride in the craftsmanship and quality of our products. To ensure fairness and transparency for all customers, the following policies apply:

Return & Refund Window

Our policy lasts 7 days from the date your order is marked as delivered.

After 7 days, we are unable to offer a refund or exchange.

Eligibility

We do not accept returns for refunds except for items damaged in transit.

We do not accept returns for exchanges except in cases where the wrong color or size was ordered.

“Change of mind” returns are not eligible for refund or exchange.

To qualify for a refund or exchange:

• 
  The item must be unused,
  
• 
  In the same condition as received,
  
• 
  And returned in its original packaging.
  

These policies help protect product integrity and prevent unauthorized resale on secondary markets, ensuring fairness to all customers.

Refunds (If Applicable)

To request a refund or exchange for an item damaged in transit, you must:

1. 
   Email us within 7 days of receiving your order.
2. 
   Include clear photos of the damaged product.
   
3. 
   Once approved, the item must be returned within 7 days using a trackable shipping service.
   

Upon receiving and inspecting the returned item:

• 
  A replacement will be shipped if available, OR
  
• 
  A full refund will be issued if a replacement is not in stock.
  

Lost or Stolen Packages

HYI Collection is not responsible for lost or stolen packages marked as delivered to the address provided at checkout.

Upon inquiry, we will assist by confirming:

• 
  Delivery status,
  
• 
  Date and time of delivery,
  
• 
  Tracking details, and
  
• 
  Carrier information,
  
  so you may file a claim with the courier.
  

Exchanges (If Applicable)

Exchanges are only accepted for:

• 
  Incorrect color, or
  
• 
  Incorrect size ordered.
  

Exchanges cannot be made for different products.

To request an exchange, email us.

Shipping for Returns

To return an approved item, please mail it to the address provided by our support team.

You are responsible for:

• 
  Return shipping costs,
  
• 
  Using a courier service with tracking,
  
  as we must be able to verify return delivery.
  

Shipping fees are non-refundable.

Velvet

10*14cm

HYI COLLECTION — Shipping Information

Each HYI Collection order is shipped with care and includes a tracking number, allowing you to monitor your package from dispatch to delivery.

Please note: All shipping times exclude potential customs or clearance delays.

Our Delivery Partner

HYI Collection ships all orders using USPS, a trusted and reliable national carrier known for secure and efficient delivery services.

USPS provides full tracking and delivery updates, ensuring transparency and confidence throughout the shipping process.

Delivery Enquiries

For the most accurate and up-to-date delivery information, please contact USPS directly using your tracking number.

As the recipient, USPS will provide detailed updates regarding your shipment’s location, status, and delivery schedule.

HYI Collection does not have access to internal USPS delivery details beyond what is publicly shown on the tracking page.